POLICIES - Updated 2024
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AGREEMENT
By committing to engage in services you (the client) hereby agree to the following terms and conditions.
These Terms and Conditions will take effect immediately upon confirmation of your booking with Geographe Home Cleaning.
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SATISFACTION GUARANTEE
Our commitment is to provide you with a reliable, consistent and quality clean each and every visit.
Our satisfaction policy is simple – if you are not totally satisfied the clean, please phone Jess on the same day of service and we will come back and make it right - at no charge - within 48hrs. Photos may be requested. Partial or full refunds are not offered. Thankyou.
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PAYMENT
For Regular housecleaning payment is due on the day of your service (within 24hours) please.
For Vacate + One-Off Cleaning payment is required in full prior to work commencing unless coming from your Bond.
Bank Transfer payment is preferred or cash. Receipts/Invoices provided by request.
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LATE PAYMENT
Please pay on time (within 24hours of service) to ensure continued great service.
Please consider setting up an automatic transfer or use the text reminder you will receive the day before every scheduled clean as a prompt for making payment.
In fairness for all - if you know there will be a reason for delay at your end please communicate this so we can come to a temporary arrangement. Repeat late payment will require pre-payment prior to arrival for service to continue.
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PRICING
Pricing is quoted by flat rate - not hourly - inclusive of products, equipment and travel. No hidden fees. During our initial consultation the size of the home, condition of the home as well as the scope of works determines your individual rate. In such instances where the size, condition or scope of works are not as previously agreed to and are significantly greater (ie. after hosting parties, houseguests, renovations/construction or more than 4 weeks lapse between Service) you will be contacted prior to commencing the additional work.
I do not hold clients to contract and you may end services at any time.
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ILLNESS
I care for your home and I also care for your health. Ensuring the good health of all is my absolute top priority. I do not come to work sick - which *touch wood* is very rare.
If anyone in the household is sick with a contagious illness (cold & flu, virus, stomach bug, chicken pox, head lice, gastro, sore throat, HFMD, whooping cough etc.) PLEASE CANCEL YOUR CLEAN. No cancellation fee will apply due to illness.
IMPORTANT: If I arrive at your home and illness is evident I will leave and a fee of 100% of the cost of your clean will be charged. Thankyou for your understanding.
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CANCELLATIONS
I understand life happens and one of us may need to reschedule or cancel the booking. I will do my best to reschedule your clean.
24 hours or more notice of cancellation- No fee will be charged. ie. If your scheduled clean is at 9am on Tuesday the cancellation must be communicated prior to 9am on Monday.
Less than 24hrs notice of cancellation - In the event that a booking is cancelled less than 24 hrs before the scheduled Service Time (for reasons other than illness or emergency) a cancellation fee of 50% of the cost of your service will be charged. Please be courteous and give as much notice as possible once we make the booking. I am holding that time for you and am turning away other clients. If cancellations are regular & ongoing, your spot will be given to the next client on the waitlist.
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NO ACCESS / KEYS
If you are not going to be home we will arrange a secure place or lockbox to leave a key. Please remember to leave a key out!
I have allocated this time for you and have turned other clients away.
If I am unable to gain access to the property (ie. a key has not been left out) a cancellation fee of 50% of the cost of your service will be charged.
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PREPARING FOR YOUR CLEAN
On the day of your clean I ask that a few measures are put in place to help your booking run smoothly.
I kindly ask that access to your property is easy and unobstructed, electricity & hot water are available, loo brushes are available in all bathrooms and that pets are well secured outdoors. A quick sweep to lift loose items from the floor & clear benches is helpful.
Due to scheduling - without an arrangement - excessively cluttered/untidy area's may be left uncleaned which isn't preferable.
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WORK HOURS
My work hours are Monday to Friday, excluding public holidays.
Your clean will be allocated the same time and weekday for your convenience. I try to keep schedule changes to an absolute minimum, however shuffling of the schedule may occur from time to time. I do try my best to accomodate day & time preferences.
Unforseen delays on the job can occur and arrival time is an estimate – you will receive a text if I’m running more than 15mins early or late.
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HOT WEATHER
On forecast hot days I may turn on an aircon for a short time. I will switch it off again before leaving.
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KIDS AT HOME
Cleaning involves potential hazards - spraybottles, electrical cords + slippery floors. For safety reasons it is best that we pick a time that your curious kiddo's are either at school/daycare or take them out for a park play for a couple of hours.
I will work my magic and nothing beats coming home to a nice fresh home!
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CONFIDENTIALITY
I provide a fully confidential service and can be trusted not to discuss clients personal, health or home security matters outside of the home. Please put away any sensitive items out of sight before I arrive. I do not open any drawers or cupboards during a regular clean.
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ACCIDENTAL DAMAGE / MISSING ITEMS
During the initial deep clean fragile, broken or semi-broken fixtures or damaged surfaces in your home will be noted and photographed.
I do not take any responsibility for pre-existing wear and tear issues I may discover in the process of cleaning your home.
Please let me know if I need to take extra care with any precious or sentimental items.
I use common sense when cleaning and if something looks precious or easily damaged I do not to touch it.
Although very rare, I am only human and an accident may happen. You will be informed immediately on the day if I accidentally damage something and am at fault. Full insurance coverage is always maintained for such events.
If an item is misplaced and you cannot find it, you are welcome to ask if I have seen an item during my last visit.
Items are never ever removed from your home, ever. But I do have a good memory for locating lost glasses and telephones.
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PHOTOGRAPHY
Occasionally I may take a before/after photograph to use on my social media page to show the standard of my work for advertising purposes. Personal items /family photo's will not be photographed ie. only a close up of sink area or shower glass restoration.
If you do not wish for photos of your home to be used for advertising then please let me know.
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Thankyou